The station is located in the strict city centre, at the Al. Jerozolimskie and al. Jana Pawła II crossroads. In the nearby, there is the Centrum subway station, the Warszawa Śródmieście Commuter Train Station and a number of tram and bus stops, which makes it a perfect hub. The building has a great commercial and service offer and is adjacent to the Złote Tarasy shopping mall. There are hotels, restaurants and cafés next to the station.
Stops from which buses and trams go to the majority of Warsaw districts are situated in Aleje Jerozolimskie and in al. Jana Pawła II ztm.waw.pl
In front of the main waiting room from Al. Jerozolimskie and from the Złote Tarasy shopping mall, there are taxi ranks.
Ticket windows are situated on the storey of the main waiting room and on level -1 in the commercial aisles of the station. In the main station concourse, there are PKP Intercity ticket windows which are open 1:00 - 24:00. In the east commercial aisle, there are PKP Intercity ticket windows which are open 24h a day. In the central aisle, there are Przewozy Regionalne ticket windows which are open 24h a day. In the north aisle, there are PKP Intercity ticket windows which are open from 7 a.m. to 8 p.m. The Railway Information Office is on the level of the main station concourse, in the windows 1 and 2 and it is open 24h a day. The PKP Intercity Customer Service Centre is on the level of the main station concourse and is open from 9 a.m. to 8.30 p.m. The new Station Office is at the level of the main station concourse, next to the PKP Intercity Customer Service Centre and is open Mondays to Fridays from 7 a.m. to 9 p.m. Rail mail service point is the central aisle opposite to the entrance to the main concourse and it is open 24h a day. Left luggage officeis the central aisle opposite to the entrance to the main concourse and it is open 24h a day. Ticket vending machines of PKP Intercity are on the level of commercial aisles and the main concourse.
the New Station Office – the main station concourse, phone number: (+48 22) 474 40 86, firstname.lastname@example.org open Mondays to Fridays from 7.00 a.m. to 9.00 p.m.
Luggage lockers are in the northern aisle, behind commercial and service points and are available 24h a day. Drink vending machines.
Cafés, confectioneries, groceries, salad, sandwich and other bars, newsagent's stands, bookshops, chemist’s, accessories, hobby, pharmacy, exchange office, travel agency, florist's, photographer, Internet cafes
A 24h toilet is in the southern aisle and outside the main concourse, near ticket window No. 16; other toilets are open from 6.00 a.m. to 10 p.m.; Fee: PLN 2
If a person of limited mobility needs help at the station, he/she needs to inform an operator about it at least 48 hours before the start of the journey in one of following ways:
1) informing an employee working in the ticket window when buying a ticket,
2) calling the 24h helpline 19-757,
3) by sending an e-mail to the following address: ICpomocnadlon@intercity.pl
4) via a special form available on the website of PKP Intercity
Through security employees of the station, PKP S.A. provides help within the scope of moving around the station (the list of railway stations where such help is offered may be found below), including platforms and underground passages. Security employees and train staff also help people having difficulties with entering and leaving a train.
It is also possible to ask for help in moving around the station by calling 22 474 13 13 or sending an e-mail to the e-mail address: email@example.com – the security employees at the given railway station will be ready to help you within 15-20 minutes.
Accessibility of the Station
In the nearby of the Warszawa Centralna railway station, there is no problem in using one-level communication routes in the station and along ul. Emilii Plater and al. Jana Pawła II heading ul. Świętokrzyska. There is a pedestrian crossing in ul. Emilii Plater opposite the Congress Hall of the Palace of Culture and Science. The most convenient way to reach the main station concourse is from the Złote Tarasy shopping mall.
THE CENTRAL RAILWAY STATION IN WARSAW Designed by Arseniusz Romanowicz and Piotr Szymaniak, the railway station started its operation in 1975 and quickly became a symbol of Warsaw and an icon of modernism. Today, the station is an inspiration for graphic authors, designers and artists. The station building is an impressive construction with remarkable capacity of 599 996 cubic meters. The main station concourse has already been used for the purposes of an auction, joint book reading and the Grand Press Photo exhibition. It was visited as part of the museum nights and it was a place where a time machine landed. After years of negligence, it is also appreciated by passengers. After the refurbishment in2010, there is a modern information system, spacious commercial aisles and elegant service points.